Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the FlyCompense website and services. By using our services, you agree to be bound by these Terms.

FlyCompense provides flight compensation claim services, helping passengers claim compensation for flight disruptions under EU Regulation 261/2004 and other applicable regulations.

2. Definitions

• "FlyCompense," "we," "us," "our" refers to FlyCompense and its affiliates.
• "Customer," "you," "your" refers to the person using our services.
• "Services" refers to our flight compensation claim services.
• "Claim" refers to a compensation claim for a flight disruption.
• "Compensation" refers to the monetary amount recovered from an airline.

3. Our Services

FlyCompense provides the following services:

• Assessment of flight compensation eligibility
• Preparation and submission of compensation claims to airlines
• Communication and negotiation with airlines on your behalf
• Legal action when necessary to recover compensation
• Processing and transfer of compensation payments

We operate on a "No Win, No Fee" basis. You only pay our service fee if we successfully recover compensation on your behalf.

4. Service Fee

Our service fee is 35% (including applicable VAT) of the compensation amount successfully recovered. This fee is deducted from the compensation before payment is transferred to you.

If legal action is required to recover your compensation, an additional legal action fee of up to 15% may apply. If we are unsuccessful in recovering compensation, you owe us nothing.

5. Assignment of Claim

By submitting a claim through FlyCompense, you authorize us to act on your behalf and assign the compensation claim to us. This assignment allows us to:

• Communicate with the airline in your name
• Accept or reject settlement offers
• Initiate legal proceedings if necessary
• Receive compensation payments on your behalf

6. Your Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Not pursue the same claim independently while we handle it
• Inform us of any direct communication from the airline
• Provide necessary documents (booking confirmation, ID, etc.)

7. Payment Terms

Upon successful recovery of compensation, we will transfer the net amount (compensation minus our fees) to your designated bank account within 5 business days.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Luxembourg. Any disputes shall be submitted to the exclusive jurisdiction of the courts in Luxembourg.