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We help you enforce your passenger rights
This advisory page summarizes your rights under various laws around the world, what assistance you can expect, and what you can do if you don't get it.
We can provide information only. We cannot help you request assistance or make a complaint, unless it concerns a delayed or canceled flight.
Passengers with a disability have the same right to access air travel as people without disabilities.
Although the specifics differ by country, laws generally aim to ensure people can travel with ease and dignity.
Some laws set accessibility standards for airports and airplanes, while others give you the right to assistance you require in order to travel.
Many laws give you the right to “special assistance” — a service provided by airlines and airports to ensure passengers with disabilities or reduced mobility can travel with dignity from departure to arrival.
That could include airport wheelchair assistance or other mobility help, but can also include support for the elderly and travelers with service dogs.
There’s no universal rule for requesting special assistance.
Most laws require an accessible way to request it when you book your flight (via a tour operator or directly with the airline).
To get the best possible support, plan ahead.
Some countries specify limits (e.g. UK often requires 48 hours notice; Brazil sometimes 72 hours). In the US, airlines may not ask for advance notice unless your request requires significant planning.
Our advice: plan as early as possible.
There are a number of laws around the world protecting your rights as a passenger with a disability, reduced mobility, or additional needs. Here are some of the main ones.
The Air Carrier Access Act (ACAA)
The ACAA makes it illegal for airlines to discriminate against passengers with disabilities and requires airlines to accommodate passenger needs. It is enforced by the US Department of Transportation.
Equality Act 2010 & the Civil Aviation Regulations 2014
In the UK, disabled passengers have the right to free assistance suitable to their needs at the airport and on board the aircraft. Disabilities do not need to be permanent or apparent to benefit.
EC 1107/2006
EC 1107/2006 states that passengers with disabilities or reduced mobility should have access to air services comparable to other citizens, and have the same right to free movement, freedom of choice, and non-discrimination.
Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
The Canadian Transportation Agency protects the rights of people with disabilities to accessible transportation. These regulations aim to ensure barrier-free access and require airlines/airports to provide a range of services.
ANAC Resolution 280/2013
Brazil grants the right to special assistance and treats passengers needing assistance as priority passengers (e.g. priority boarding and priority support when disruptions occur).
We help passengers get compensation for disrupted flights. If your flight was delayed or canceled, you may be eligible for up to €600 in compensation.
Was your flight delayed or canceled? Check compensation.