Privacy Policy

1. Introduction

Welcome to FlyCompense ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

FlyCompense is a flight compensation claim service that helps passengers claim compensation for delayed, cancelled, or overbooked flights under EU Regulation 261/2004 and other applicable laws.

2. Data Controller

FlyCompense is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: contact@flycompense.com
• Address: 26 Boulevard Royal, L-2449 Luxembourg, Luxembourg

3. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification (name, email address, phone number, postal address)
• Travel information (flight details, booking references, airline information, travel dates)
• Identity documents (passport or ID copies when required for claims)
• Financial information (bank account details for compensation payments)
• Communication data (correspondence with us and airlines)

We also automatically collect certain information when you visit our website:

• IP address – basic device and connection information
• Browser – type and version for compatibility details
• Usage – pages visited and time spent on our platform

4. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your compensation claims
• To communicate with airlines on your behalf
• To verify your identity and eligibility for compensation
• To process compensation payments
• To improve our services and website functionality

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance – processing necessary to fulfill our service agreement
• Legal obligation – processing required to comply with applicable laws
• Legitimate interest – processing necessary for our business interests

6. Data Sharing

We may share your personal data with:

• Airlines, to pursue your compensation claim
• Legal partners, including law firms and representatives handling claims
• Payment processors, to send compensation payments

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Typically, claim-related data is retained for 10 years after resolution to comply with legal requirements.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: contact@flycompense.com
• Website: www.flycompense.com