1. INTRODUCTION
Our Fees is the full breakdown of how FlyCompense charges for every service. Please read them together with our Terms, Privacy Statement, and FAQs before engaging us. Claims touching Brazil may fall under our Brazilian Price List and specific T&Cs.
2. DEFINITIONS
Capitalised terms like Service Fee, Legal Action Fee, Membership Fees, and Goodwill Claim have the meanings given in our Terms.
3. SERVICES FREE OF CHARGE
We do not charge for Eligibility checks, information tools, or unsuccessful compensation attempts.
4. COMPENSATION SERVICE FEES
Our default model is no-win, no-fee. When we succeed, we deduct the Standard (Service) Fee of 35% including VAT. If legal action is required, an additional 15% Legal Action Fee applies. These fees are always taken from the recovered amount.
- Service Fee / Standard Fee – 35% of the recovered compensation.
- Legal Action Fee – 15% added only when court or legal representation was necessary.
- Legal expenses and court fees are paid upfront by FlyCompense. If courts reimburse them, we keep that reimbursement to cover the costs incurred.
Notes for Denmark & Sweden
Danish fees are fixed sums equivalent to 35% + 15% including VAT. Swedish claims filed in local courts involve application fees and hourly legal standards paid by us; if we lose, we still absorb these costs.
Goodwill Claims
When we secure goodwill compensation we charge US$29.99, waived when the payout is below US$30 or under 3,000 fidelity points.
5. FLYCOMPENSE+ MEMBERSHIP FEES
FlyCompense+ customers (Lite €29.99, Smart €39.99, Pro €99.99 per year; Comfort $179.99 / Pro $249.99 in the USA) do not pay Service or Legal Action Fees. Plans purchased via third parties follow the partner’s agreed pricing.
6. SPECIAL FEES
If a travel agency or partner pays on your behalf, your payout schedule or included services may differ, but combined fees never exceed our published Service + Legal Action percentages.
7. FULL FLIGHT COMPENSATION AMOUNT
We always pay you the full amount we receive minus our fees. EU claims are paid in EUR. Other jurisdictions follow the mandated currency or (if offered) your residence currency. Any exchange-rate variation depends on banks/payment providers.
8. INTERNATIONAL TRANSFERS & CHECKS
International transfers via our payment partners are free on our side; intermediary bank charges remain your responsibility. U.S. customers can opt for USD checks with no extra fee from FlyCompense.
9. VALUE ADDED TAX
All published fees already include applicable VAT unless stated otherwise.
Updated: June 24 2025 · Version PL1.25
The English version of these fees prevails over any translation.